PAYMENT POLICY

1. Payment Process

You can choose from the following payment methods when shopping at truongphuocplastic.com:

Option 1: Direct payment.

Tại địa chỉ văn Phòng: 141 Nguyễn Đình Chiểu, Phường 6, Quận 3, TPHCM.

Option 2: Cash payment on receipt (Ship COD).

  • Step 1: Buyers place an order at the website www.truongphuocplastic.com or hotline: VN (+84) 915 871 722 – USA (+1) 818 914 – 0351
  • Step 2: The seller confirms the order and arranges the delivery time (phone, message, email).
  • Step 3: The delivery department will deliver the goods to you.
  • Step 4: The buyer receives the goods and pays the delivery unit (in cash or by transfer).

Option 3: Pay online after ordering.

  • Step 1: Buyers place an order at the website www.truongphuocplastic.com or hotline: VN (+84) 915 871 722 – USA (+1) 818 914 – 0351
  • Step 2: Proceed to pay according to Truong Phuoc’s instructions by bank transfer.
  • Step 3: The seller confirms the order and arranges the delivery time (phone, message, email).
  • Step 4: The delivery department delivers the goods & you receive the goods.

2. Payment Instructions

2.1. Cash payment

At the supermarket

Customers can come to buy & pay directly at Truong Phuoc store.

At home/receiving place

Pay directly to Truong Phuoc’s delivery staff at the delivery place you request.

2.2. Transfer payment

You transfer via bank to www.truongphuocplastic.com according to the following information:

Note: Content of the transfer you write PHONE NUMBER + ORDER CODE (if).

3. Regulations on refund when paying online

In case you have successfully purchased & paid online, but have money left over, or return the product, www.truongphuocplastic.com Refunds will be made to you according to the following process:

Cash payment:

  • You have a bank account: provide bank information including: Bank name, branch – Account holder – Account number. Let Truong Phuoc refund your card from 5-7 days (except Saturday, Sunday and Public Holiday) since Truong Phuoc receives your request.
  • You do not have a bank account: refund by cash at Truong Phuoc store or the address you request.

Transfer payments: Truong Phuoc refunds the money back to the card you have purchased from 5-7 days (except Saturday, Sunday and Public Holiday) since Truong Phuoc received your request.

4. Ensure transaction safety

Your purchase information is always committed to absolute confidentiality by Truong Phuoc. To ensure that the transactions are conducted successfully, minimize risks that may arise.

  • Buyers should provide full information (name, phone number, email, address) when purchasing at Truong Phuoc so that Truong Phuoc can quickly contact the buyer in case of an error.
  • Upon receiving the goods, the buyer should inspect the goods before paying the delivery department. Or you can refuse to receive the goods in case you are not satisfied with the product.
  • When paying online by bank transfer, the buyer should take a photo of the transfer receipt in case an error occurs.

For payment transactions at truongphuocplastic.com:

Truong Phuoc receives complaints through the following forms:

All customer complaints will be responded to and resolved by Truong Phuoc within 1 hour after receiving the information!