Returns

Interpretation and Definitions

Interpretation:

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions:

For this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TRUONG PHUOC LONG AN CO., LTD

“Goods” refers to the items offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to the Website.

“Website” refers to truongphuocplastic.com, accessible from https://tpplastic.com

“You” means the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Orders can be canceled if the invoice packaging has not yet been transferred to the logistic agency. After that, all shipping fees are based on your payment.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

- Return if there's a problem with quality.

- Return shipping fees are subject to payment of the invoice.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

UNITED STATES OFFICE

Address: 2001 S Susan Street, Santa Ana, CA 92704

Phone: US: (+1) 818 914 - 0351

Email: info@truongphuocplastic.com

Website: tpplasticusa.com

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.